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Help Desk Lab Tech

#23483
Information Technology

Details:

  • Category: On-Campus
  • Position Type: Regular Student Hourly
  • Posted on: November 19, 2018
  • Open until: Sat, December 15, 2018 expired
  • Work Hours: Up to 20 hours per week depending on availability and schedule. Must be available to work nights and weekends.
  • Wage: $8.50 per hour
  • Location: Cedar City, UT

Description:

At the SUU Help Desk you will be responsible for providing technical assistance and customer support to your fellow students as well as SUU faculty and staff. You will be providing entry level technical support related to computer systems, hardware, or software. You will also be responding to technical questions, running diagnostic programs, isolating problems, and implementing possible solutions.

Primary Responsibilities:

  • Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
  • Provide support for open computer labs on campus.
  • Answer phones and open support tickets.
  • Respond to questions in person or over the phone.
  • Ask questions to determine the nature of a problem.
  • Respond to support tickets for people seeking IT related help.
  • Replace paper in lab printers.

Qualifications:

For this position you will need:

  • Great communication skills
  • Great phone skills
  • Positive attitude
  • Strong work ethic
  • Willingness to learn
  • Basic PC hardware and software troubleshooting skills
  • Basic knowledge of tablets and smart phones
  • Basic knowledge of printers is a plus
  • Basic knowledge of networking is a plus
  • Basic knowledge of troubleshooting Mac computers is a plus
Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.